Pytania i odpowiedzi

About transport

1. Is the selected shipping service available in my country and what is the carrier? How long you have to wait?

We offer free shipping to most countries, e.g. Poland.

Delivery time = execution time (order preparation) + shipping time.

• Processing time: 1-2 weeks

Please note: delivery times vary depending on the flight information provided at the time of ordering.  Other distant countries will require more time. We are constantly improving our services and will make every effort to recruit more and better carriers to cooperate with.

In most cases, we will process and arrange shipping within 2-10 business days of receiving your order. Shipping time is 2-5 weeks, for the same country, shipping time varies by region.
• We ship free of charge to most countries, e.g. Poland. Due to the current sad events, we are unable to send parcels to Ukraine. We apologize for any inconvenience and thank you for your understanding.
• If you still have questions or want to ship to other countries, please contact us for further information: [email protected]
>> For more information, please see our shipping policy.

2. Can I track my order?

Yes. Once your order has been shipped, you will receive an email with your tracking number.
Click this link https://www.17track.net/en and enter your tracking number.
You can also contact our customer service team at [email protected] for the latest logistics information.

About returns and refunds

1. How to cancel an order?

You can cancel your order free of charge within 48 hours without giving any reason.
If your order has already been shipped, it cannot be canceled. If you insist on canceling your order, we will charge you storage, order preparation and shipping fees of 30%-50% of the order amount. This fee will be deducted from your product return.

2. What if I receive damaged products?

Products received with broken glass, dented shades or frames are not considered defective and are not subject to return. In such a case, we will replace the glass or lampshade free of charge. If you do not wish to receive an exchange and wish to return the item, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct all outbound shipping costs from your refund.

3. When will I receive my refund?

Once your refund is received, it may take up to 5 business days for your original payment to be refunded (PayPal: 1-2 days; Credit Card: 3-5 days). If you still have questions about your refund, please contact us at [email protected] and we will get back to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Find out more

About products

1. Can the light be dimmed?

If your lamp uses E27, E14, G9 and other bulbs, you can choose dimmable bulbs so that the lamp can be dimmed with your dimming system. If you don't have a dimming system at home, contact us and we will adjust the lamps for you. In the case of lamps with LED chips, it is not possible to change the internal light source, in most cases we offer warm, cold and dimmable versions. If a dimmable version is not listed on the product page, please ask us. We can dim all the lights. If you have any needs in this regard, please contact us by phone for consultation.

2. Can I have a longer cable?

Most lamps are supplied with 150 cm cables. If you need a longer cable (within 800cm), please note when ordering and we will extend the cable for free.

3. Is the voltage required for the product I purchased compatible with the country I am in?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: United States, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.